Terms and Conditions
We reserve the right to change prices, specifications and displayed information without prior notice.
Whilst every effort is made to ensure that products are shown as true to life as possible, information including images, product descriptions, product specifications and even pricing can only be as accurate as the website, user hardware and user software allows. We recommend that customers who are ordering specialist products, special order items, or are generally unsure about an answer to a question speak with our team first before ordering. Our friendly product experts are on hand 6 days a week to answer all of your questions, so please email them in email@example.com or telephone them on 01952 620003 between 9am and 5pm Monday to Friday, 10am to 2pm Saturday, and please speak to us before ordering if you’re unsure.
Please note, all door images generally utilise a standard 1981x762x35mm (78″x30″) door as the main product image, which is the industry average size.
Warping, twist/cup and bowing of doors are not considered to be defects unless they exceed the following tolerances. Warping: 6mm in the plane of the door itself. Twist/cup: 2mm across the width of the door. Bow: 4mm along the length of the door.
We cannot 100% guarantee a colour match for a product from an image that is displayed online on our website. Displays and graphics hardware can produce slight variations in colours displayed and it’s always difficult to ensure colours are accurately displayed on every display. The appearance of finished & unfinished doors are not warranted in any event. Natural variations of texture or colour of the timber aren’t considered as defects.
Please speak to our team if you are unsure about any of the above information.
ITEMS OUT OF STOCK
Due to the nature of our products, we often drop ship items direct from supplier. This means we rely upon regular stock updates from our suppliers to ensure our website is as accurate as possible. To avoid disappointment at the checkout, we always recommend you contact us before placing your order and we will be more than happy to check the stock of any items you wish to purchase. you can email firstname.lastname@example.org or call us between our opening hours 01952 620003.
All products on our website are priced in pounds sterling and include UK VAT at the current rate on checkout.
Our website contains a large number of high quality products and despite our best efforts there is always a small possibility that some goods may contain errors. Whilst we make every effort to ensure that mistakes are kept to a minimum, our products are hand-priced, to ensure we offer unbeatable value, but this means there is also room for human error.
If you find any information which you believe to be incorrect, please inform our team and we will have the mistake corrected right away.
The price of any products will be as quoted in your order acknowledgement email, except in cases of obvious error. If a product is incorrectly priced on the website, then we will contact you to notify you of the error, offering a solution to the issue. Where a product’s correct price is lower than the price displayed on the website, we will charge the lower amount and reimburse the funds back to your account when dispatching the goods to you. If a product’s correct price is higher than the price displayed on the website, then we will contact you with an offer to pay the remaining amount, or will reject the order and reimburse all funds back into your account.
Only one discount code is applicable per order. Discounts are not applicable for use with sale items which are already discounted/at a reduced price. This applies to all running promotions and discount codes on the website. Due to a different pricing structure issued by the lender, we cannot accept discount codes with finance orders. If you require more information then please contact us.
Payment for all goods can be made by credit or debit card via Klarna, Klarna Finance. All of these options are currently available at the checkout when you have added items into your basket. Please do not email your card details to us. Nobody from Planet Doors Limited will ever request details via an email and we are not responsible for the security of your details if they are sent this way. The security of your details is very important to us.
If we suspect an order to be fraudulent in any way, then we reserve the right to reject the order. We cannot refund any orders which are flagged by our system as fraudulent and will forward all details to the relevant authorities.
Credit card and Identity fraud is illegal and will lead to prosecution in all cases.
We’re partnered with Klarna to provide a ‘Smooth’ checkout experience when shopping online. Simply add your items to the basket and you’ll be prompted with a choice of four payment methods provided by Klarna when checking out. Klarna are a payment provider from Sweden, and have branched out across the globe, offering a fantastic new way to pay for your goods. Klarna provide Smooth payments to more than 100,000 online stores & have processed orders for over 60 million trusted customers worldwide.
– What do I need to provide when I make a purchase?
If you want to make a purchase using Klarna, you will need to provide your mobile phone number and email address. This is a requirement in case we need to reach you, from order details, to dispatch right through to payment. All statements will be sent to your email and you can easily manage this with the Klarna mobile app. It’s really important you provide us with the correct contact details, as any late payments may be subject to late payment fees and we cannot be held responsible if you entered details incorrectly at the time of ordering.
– Will a credit check take place?
Klarna use soft-searches or “unrecorded enquiries” to check affordability and find out what payment methods to offer you. These soft-searches do not leave a footprint and do not affect your credit score, therefore are not visible to other lenders. All payment information is processed securely by Klarna, no card details are transferred to PLANET DOORS. All transactions use the latest industry standard security protocols and are placed via secure connection, the safest way to pay online.
We offer four payment methods from Klarna on our website. Details of these payment methods can be read below;
Pay Later (30 days)
Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees. No impact to your credit score.
Pay Later (in 3 installments)
Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days.
Klarna: Pay Later FAQ’s.
– Am I eligible for Pay Later?
To use Pay Later, you must be at least 18 years old and while this option is widely promoted from Klarna and ourselves, Pay Later is subject to your financial circumstances. When choosing to checkout with Pay Later, our assessment will not affect your credit rating.
– How can I increase my chances of being accepted for Klarna Pay Later?
Klarna is unique and Pay Later based on a number of factors, such as order value, purchase history & item availability. If you would like to use our Pay Later option, you can help to improve your chances of being offered & accepted for Pay Later by ensuring you provide accurate address details and your full name, shipping to your registered billing address also helps.
– Can I pay my Pay Later order before the due date?
Yes! You can pay for your Pay Later order at any time after you receive the first payment email from Klarna. Just follow the instructions on the email or use the app to make your secure payment.
– Have you received my payment?
If you choose to checkout as normal with a credit/debit card payment, we will confirm your order immediately. However, if you use Pay Later, Klarna will send a payment confirmation to the email address entered on your order details. If you have made a payment but not received your confirmation email yet, never panic. You can check online or via the app to see the latest status of your order.
– I’ve received my statement, but not my goods.
You have 30 days to pay, so you don’t need to pay right away. If your due date is near and your goods have still not arrived, please contact us and we’ll check on delivery for you. Some items are offered on longer delivery times, so this can be perfectly normal – you will be made aware if this is the case.
Your card will be debited when your order is placed and successful. These funds are subject to the banking system and though we do not receive the funds immediately, we will still honour the order and arrange for dispatch in line with the product lead times on site.
In the unlikely event that we are unable to supply any item, you will be entitled to a full refund to your card for the full value of the order. This refund will be actioned in accordance with our Returns & Refunds policy.
INFORMATION REQUIRED FOR FRAUD
No card details are ever stored by Planet Doors Limited.
DELIVERY OF YOUR GOODS
We always endeavour to dispatch goods so that delivery can be made within the agreed time frame, but we cannot be held responsible for external factors which may affect delivery. These factors can sometimes be beyond our control. Please allow up to a maximum of 28 working days on in stock items for delivery to be made.
For full details of your delivery or the delivery services we can offer, please see our Delivery Policy and charges.
RETURNS & REFUND POLICY
You have 14 days from the date of shipping and any returnable item must be returned by your own courier at your own expense, if it is small enough for Royal Mail to deliver it we are happy to accept this route but cannot be responsible for any item that goes missing by any of your chosen courier returns routes.
In some instances we can offer a courier to collect this for you however a charge will apply and we cannot accept liability for any damages, we prefer the consumer to return the goods but please ask our advice as there may be 2 or more suppliers involved from different parts of the country in what we sell as a single product, we are not bound to offer a collection service.
Items must be received back in our care in the packaging they were supplied in and with all items including fitting instructions or other paper work sent originally within the product, they must be without damage in order to receive a refund, no refunds will be completed until the goods are received and checked for damage.
We aim to refund you within 14 working days but until the goods are returned, checked and confirmed as suitable for resale delays can happen.
Finally, we have a right to deduct an amount in part or in full from the reimbursement if you have diminished the value of any of the goods being returned by handling them beyond what is necessary to establish their nature, characteristics and function.
The Distance Selling Regulations established a test as to whether consumers have handled the goods in a way beyond what might reasonably be allowed in a shop.
We deliver throughout the U.K. Mainland we deliver direct to your home or your project but you must be aware that the delivery is to your front door, not inside the home or taking the goods up flights of stairs in the case of flatted dwellings, please make sure you have sufficient help or equipment for offloading doors especially larger quantities or heavier products. Delivery of your items are dependant on stock, we endeavour to ship items in stock orders within 7 days.
we can also deliver to Eire, Northern Ireland, the highlands of Scotland and most offshore Islands, exports by arrangement. £TBA + VAT per full door order, please call for a quotation.
All Island deliveries may take an extra 7 days on top of the availability timescales advertised throughout the site.
1 Door £40 + VAT
2 or more Doors £60 + VAT
Non Door Orders
Delivery prices for orders that are for accessories only (i.e. no doors) are based on the total order weight. The prices shown are inclusive of packaging.